1. Knowledge Base
  2. General Information

Media Bros FAQ

Common Questions & Answers

Media Questions

What Is Filtration Media?

Filtration media are different clay, alumina, silica, carbon, etc., used to remove undesirables from your product, such as cannabis extracts.

What Is in the Media/What Is the Media Made Of?

  • Our main lines (CRX/CRY/Performs/B80/CR2) are organically sourced and FDA GRAS-approved bentonite-based (or attapulgite) clays.
  • Carbons are just that (CRAC, G-CRAC, PR-O, PR-W)- Activated carbon
  • Alumina and Silica

Can Media Bros' Media Help Remediate More than Just Color?

We provide various media designed for different jobs. Please check our media guide for color, pesticides, heavy metals, moisture, etc.

Can I Mix Media Bros' Media with Other Media?

You can mix any media, but always beware of mixing different-sized media; various pressures might not be optimal for specific media and can impact flow rates.

Where Do I Find the Certificate of Analysis for My Product?

You can find the certificate of analysis here: https://info.mediabros.store/coa

Can I Reuse the Media?

It's hard to judge because everyone's system, SOP, starting material, end goal, etc. is different. It can be reused, but that will depend on what you are happy with. With each consecutive run, the media's efficacy will decrease.

How Do I Store My Media?

Make sure the package is sealed; moisture is the biggest enemy!

Contact Questions

How Do I Contact Media Bros if I Have Questions?

You can call the main line at (503) 308-7138 or send us a message at https://mediabros.store/pages/contact

Filter Media Sample Questions

How Can I Get a Sample?

Visit our website at https://mediabros.store/pages/sample-request

What if My Sample Isn't Achieving the Desired Result?

Give us a call, or reach out at https://mediabros.store/pages/contact. We will troubleshoot and get you taken care of.

Are Samples Free?

Our samples are provided free of charge, but please note that international shipping fees will be applicable.

Shipping Questions

What Is the Turnaround Time?

Generally 24 hours; it May take up to 48, depending on the order. Weekends are excluded.

How Long Will It Take for My Order to Ship?

If you place your order before 1:00 p.m. PT Monday through Friday, we will likely ship your order the same day. Otherwise, your order will be shipped the next day. We do not currently send any orders on weekends.

Processing Questions

How Do I Use Media Bros' Filtration Media?

Using a dedicated media column for best results is recommended, but you can load the media directly into your material column first and biomass on top; however, it won't be as effective. 

What Is the Recommended Operating PSI?

Our 30/60 granular size (CRX/Y) have a recommended psi of about 20-40psi and our medium flow 60/90 is about 45-60psi

What Are the Recommended Usage Ratios?

CRX/Y and CR41 usage ratios are about 150-250g per # of biomass, and our Carbon and Silica ratios are roughly 5-10% of the estimated extract in a solution

How Do I Regulate Flow?

Regulate flow with a needle valve on the output of your CRC; the sweet spot is having a slightly higher inlet psi, roughly 30-50psi, and restricting your output needle valve enough that your CRC column is full or mostly full, allowing the solvated oil to contact time with the media if during processing you start to see too much color you can restrict more flow giving higher residence time and better color removal.

I'm Not Pleased with the Results; What Should I Do?

Please reach out and see if we can help make the media work for your process.

Is There Any Yield Loss?

When used with a solvent ratio of roughly 7-1 to 10-1, you should see negligible yield loss; if you believe you have some yield loss, increase your solvent ratio and or flush the media with fresh solvent after every run to collect any potential yield loss.

What Is the Recommended Micron Size?

Our minimum recommended micron size is 1um; however, with some fine powders like Carbon and Silica, there can still be a potential for contamination, especially when processing with higher psi; consider utilizing a submicron filter like our Ulti-Filter when using powders for added assurance.

Ordering Questions

How Do I Place an Order?

You can order with Media Bros online on our website or by calling (503) 308-7138. We would be happy to help you!

Do I Need to Create an Account to Order Online?

No, you do not have to have an account to place orders, but it can be beneficial if you plan on using our media.

I Have Forgotten My Account Password. What Should I Do?

From our “Sign In” screen, click “Forgot Password” and enter the email address associated with your online account. If an account is associated with that email address, you will receive an email with instructions on resetting your password.

Can I See My Order History?

Once logged into your account, click “Orders” in the left navigation panel. This will contain all your previous order history. Please contact us at (503) 308-7138 for missing orders.

How Do I Know if an Item Is in Stock?

If you can add an item to your cart on our website, it should be available to purchase! If an item is unavailable, there will usually be a backorder warning. We will contact you directly if we have issues fulfilling an order you have placed due to inventory.

How Long Will It Take for an Item to Be Restocked?

Restock times may vary from product to product based on multiple factors. If you would like to check on the availability of a specific product, please contact us directly at (503) 308-7138.

What if I Can't Find What I Am Looking for Online?

Unfortunately, if an item is not showing up on our website, it has sold out or is discontinued. We are sorry for the disappointment!

Can I Change My Order Once I Place It?

Unfortunately, once an order number is generated, we cannot cancel or change an order. If you need assistance with your order, please contact us at (503) 308-7138.

How Will I Know if Media Bros Has Received My Order?

Once you place an order with us here at Media Bros, you will receive an order confirmation email with an order number. Once the order has been shipped, you will receive an additional notification with your tracking number.

Why Haven't I Received an Email Regarding My Order?

Your order or shipping confirmations may have gotten stuck in your spam filter. Please check your email spam or trash folders. If you still need help finding the confirmations, please call us at (503) 308-7138.

How Does Media Bros Handle My Personal Information?

Media Bros collects personal data from our customers to offer a more personalized and practical shopping experience. All your information is handled with the utmost privacy and security. For more information on how we manage our customers' information, please review our Privacy Statement.

Can I Delete My Account / Personal Information?

Yes, you can choose to delete your account and personal information. Please call us at (503) 308-7138 or email us at support@mediabros.store to complete your request.

Payment Questions

What Forms of Payment Do You Accept?

We accept Visa, Mastercard, American Express, and Discover.

Is It Safe to Use My Credit Card on the Website?

Absolutely. We strive to provide a safe environment for all our customers to place orders with us. Additional information about security and privacy is on our Privacy Statement page.

Does Media Bros Save My Credit Card for Future Use?

If you save a card for later use, please note that our website only stores tokenized credit card information, which means the actual credit card number is not stored on our servers. This adds an extra layer of security to protect your sensitive information.

What Are Your Shipping Options, and How Much Do They Cost?

We have various shipping options for our domestic and international customers (if the country is applicable to ship to). You can find full details on our shipping methods, their costs, and how long they take to arrive on our Shipping Policy page.

How Long Does Standard Shipping Take? (Delays Possible)

  • USPS: 5-7 business days (including potential delays)
  • UPS Ground: 3-5 business days

Where Can I Track My Order?

When your order ships, we will email shipping confirmation with tracking details. You can also find your tracking information on our website in your account's order history.

Do You Ship Internationally?

Yes, but we have limitations on both destination countries and available products. Please contact us for more information.

What Is Media Bros' Return Policy?

We will happily refund any product within 90 days of its delivery date for any reason. Past that 90-day window, we reserve the right to process any returns or refunds at our discretion.

How Do I Return Merchandise to Media Bros?

Please contact our Customer Service team at (503) 308-7138 or support@mediabros.store to initiate any return. We would be happy to help!

I Have a Defective Item. What Should I Do?

We are so sorry that you received a defective product! Please contact our service team at (503) 308-7138 or support@mediabros.store to resolve this issue. If possible, please be prepared to share the batch number of the defective product with us, which can be printed in black or white ink on the product's packaging.

Is There Any Cost to Returning Merchandise?

No, we do not currently have any return or restocking fees.

How Long Does It Take To Receive a Refund for Returned Merchandise?

Please allow two to three weeks after our receipt of your returned product to process a refund.

How Do I Do an Exchange?

For any merchandise exchanges, please contact us at (503) 308-7138 so we can help ensure you get the right product for your needs.

I Am Still Waiting to Receive My Refund. What Should I Do?

If you are concerned about a return, exchange, or refund status, please contact us at (503) 308-7138 or support@mediabros.store. We would be happy to help and look forward to the opportunity to assist you!

Other Questions

I Sent an Inquiry to Media Bros via Facebook / Instagram but Am Still Waiting to Hear Back. Any Advice?

Thank you for reaching out to us on social media. While we do our best to monitor our social networks and respond quickly to any contacts, you may find it quickest to contact us directly at (503) 308-7138 or support@mediabros.store.

Where Can I Buy Media Bros' Products in Stores?

Please check our Store Locator for information on what stores may carry our products in your area. We encourage you to contact those stores directly before visiting to ensure they have the products you are looking for!